Financial support for residents
Help is available for residents on a low income, who are struggling or have an emergency.
Important Royal Mail delivery update
Council tax, business rates and benefits letters - From 28 July 2025, Royal Mail will deliver 2nd Class letters on alternate weekdays (Monday to Friday), aiming for delivery within 3 working days. This may affect the arrival of your council tax, business rates and benefits letters.
Sign up for instant, secure online access - help reduce delays and postage costs for all York residents:
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Housing Benefit
- Help with rent and mortgages for working age people
- Help with rent for state pension age and supported housing
- Changes that affect your Housing Benefit
- Extra help with rent - Discretionary Housing Payment (DHP)
- Local Housing Allowance
- The benefit cap
- Help with mortgages
- Advice and information for private landlords
- View your benefits details online
- Manage your tenants' Housing Benefit payments online
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Claim council tax support
- Get help paying your council tax
- Changes that affect your Council Tax Support
- Extra help with council tax
- Help with council tax for your household
- Single person council tax discount
- Council tax discounts for people with disabilities
- Severe Mental Impairment Exemption for council tax
- Bereavement and council tax
- Pay your council tax
- View your benefits details online
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Sign language interpreting service
If you use British Sign Language (BSL) you can access our BSL interpreting service when visiting West Offices, and when contacting us remotely.
Community fund raising
Find out about York Community Fund which supports purposeful community action to actively improve the wellbeing of everyone in the city; donors can collectively contribute for the benefit of York people.
York Community Fund