Contact us

Search our website for information about our services; many things can be done online, for your convenience and to save time you can:

• report problems
• make payments
• check planning applications
• make a registrar appointment
• get a parking permit
• update your council tax account
• and much more...

Email us

We provide contact details for individual services (email address where possible, and/or telephone numbers) so you can contact our teams directly and get the most helpful response. Simply find the web page about the service you need, and relevant contact information will be included.

* You may experience longer wait times during peak hours. We're sorry for any inconvenience caused, and thank you for your patience at this time, as we work to help you as quickly as possible.

Visit us

If you need support in person, you must book an appointment before you visit West Offices.

Video appointments

We may offer you a video appointment if it suits your needs.

Requesting accessible services

However you contact us, please let us know if you need us to provide services or information in an alternative format; we'll aim to deal with your enquiry in a way that suits your needs.

Customers who use British Sign Language (BSL) can access our BSL interpreting service when visiting West Offices, and when contacting us remotely.

Also see

• Contacting us on social media
• Take part in consultations
• Our customer service standards
• Information for journalists