Out-of-hours emergencies
During normal opening times we deal with urgent problems within 2 hours; use our eForms to report problems.
To report an emergency (fire, flood, criminal act, or circumstances posing risk to public health and safety) that requires immediate attention 'out of hours' (after 5.00pm Monday to Thursday, or between 3.00pm Friday and 8.30am Monday), telephone: 01904 551550.
We maintain and repair:
- benches
- bollards
- bus shelters
- fences
- guardrails (which protect pedestrians from the road or river)
- railings
Report a street furniture problem
Use our eForm to report problems with street furniture. See which street furniture problems we can help with and our street furniture response times.
Report a street furniture problem
Our street furniture responsibilities
We can:
- repair damaged bus shelters
- clean bus shelters
- replace missing benches, fences, railings or guard rails
- fix damaged benches, fences, railings or guard rails
- fix damaged illuminated bollards, including any electrical issues
Our response to street furniture problems
We aim to:
- respond to urgent reports within 2 hours
- respond to non-urgent reports within 4 working days
Also see
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