By using the My Learning Organiser (MyLO) website, booking onto our courses and engaging with other MyLO learning activities you agree to accept these terms and conditions. This website york.learningpool.com, known as “MyLO”, is maintained by City of York Council via the Workforce Development Unit (WDU).
Anyone can request access to MyLO via our registration page at no charge. However, there may be charges for some courses. These will be stated clearly on the course page.
Log in details will be sent to the email address supplied on the registration request within 2 working days of the request being submitted. Any City of York Council permanent members of staff will be automatically registered, but temporary staff will need to register themselves for an account.
If you experience difficulties with content or course details while accessing our site, contact the WDU. Our office hours are Monday to Friday from 8.30am to 5.00pm and we'll try to respond to your query within 2 working days.
If you're experiencing a technical issue, our providers Learning Pool will be able to assist. They can be contacted by email: support@learningpool.com.
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Course bookings
Once registered, you will have the ability to browse and book on to available courses. We'll email you with confirmation of any booking as well as any changes to the arrangements in the lead up to the course date.
Should there be a last-minute change, we'll endeavour to call you using the telephone numbers provided on your registration as well as email.
We may contact you following completion of a course to explore ways in which that particular course has impacted upon your practice.
Course waiting lists
Where you have signed up to a general waiting list (not date specific) on a course page, we'll send you emails to notify you of new course dates or inform you of similar courses that may be a relevant alternative.
You'll not be booked on to new dates automatically from this waiting list and once we have notified you of new dates, we'll remove you from the list.
You then have the choice to book on the course or put your name back on the waiting list if you wish.
If a specific course date is fully booked, click 'Join waitlist' next to that date. Keep this date and time free as you may be offered a place at short notice. We assume you'll be available if you're on the waitlist. Please note: our cancellation policy will apply if you fail to attend.
MyLO manager access
Your training information will also be available to your manager online through their account or via reports they may request from us. You should ask them about this.
We'll keep your personal information in accordance with our retention schedule requirements and when we no longer have a need to keep it, it will be deleted securely.
You can find out more about how we handle personal information in the WDU Privacy Notice.
Our course cancellation policy
For courses that have a charge, you'll be invoiced after the event.
You may cancel any booking by giving us notice in writing or logging in to MyLO and clicking on ‘Cancel booking’ next to the course date. Please note: cancelling your calendar invitation does not cancel your booking in MyLO.
- If you cancel more than 5 working days prior to the event in question, no charge will be applied.
- If you cancel within and including 5 working days of the event in question, you'll be charged the full fee.
- Such cancellation fees are to cover costs incurred by us as a result of your cancellations which will not be recoverable by us.
- Delegate names can be swapped for other members of your organisation at any time without charge.
- Non-attendance - if you fail to attend an event without prior notice as stated above, you'll be charged the full fee.
- We occasionally may have to cancel an event due to a situation outside our control. We'll notify you of such a cancellation as soon as reasonably possible. You'll not be charged if we cancel the course.
For the purposes of this policy, “situations outside our control” means any act or event beyond our reasonable control, for example:
- trainer sickness
- strikes
- lockouts or other industrial action by third parties
- civil commotion
- riot
- invasion
- terrorist attack or threat of terrorist attack
- fire
- explosion
- storm
- flood
- earthquake
- subsidence
- epidemic
- other natural disaster
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