Our purpose-built customer centre is in West Offices, an 1841 grade 2 listed building and former railway station.
Find out about:
- opening times
- our location
- appointments at West Offices
- requesting accessible services
- arriving at West Offices
- facilities at West Offices
- other organisations at West Offices
Opening times
West Offices is open Monday to Friday from 8.30am to 5.00pm, excluding UK bank holidays.
You must book an appointment to see us in person. However, most queries can be answered 24 hours a day, 7 days a week, via our website.
How to find us
West Offices location map
Zoom in (+) or zoom out; (-) or move/drag the map to reveal information; you can also:
- click a 'feature' to get further information
- click >> or << to reveal or hide the map legend
If you have an appointment to visit West Offices you'll find it's within easy walking distance from the city centre, York railway station and bus stops on Rougier Street and Station Road.
Car parking at West Offices is for blue badge holders only, with 6 accessible parking bays available. The nearest car parks are Esplanade, Nunnery Lane, Tanner Row (NCP) and Queen Street (NCP).
Bicycles can be parked and secured opposite West Offices entrance.
If you cannot view the map of our location, please telephone for directions.
Visit the AccessAble website for venue accessibility information.
Appointments at West Offices
You must book an appointment by telephone, in advance of your visit, to speak to us in person about:
- council tax
- housing benefits
- blue badge application
- bus pass application
- York Financial Assistance Scheme
Please contact us if you need to access any other service.
Requesting accessible services
Let us know if you need us to provide services or information in an alternative format; we'll aim to deal with your enquiry in a way that suits your needs.
Customers who use British Sign Language (BSL) can access our BSL interpreting service when visiting West Offices, and when contacting us remotely.
Arriving at West Offices
Our helpful staff will be available to assist you when you arrive at West Offices.
Private meeting rooms are available, if needed.
Find out what to expect when you visit West Offices, our helpful guide which includes information about potential sensory issues in West Office.
Facilities at West Offices
Our building has:
- level access (on the ground floor)
- automatic doors
- BSL interpreting service
- free Wi-Fi
- health and safety procedures
- height adjustable self-service desks
- portable hearing loops
- toilets and baby-changing facilities
West Offices is also an award winning example of sustainable regeneration with a blend of old and new architecture. The sustainable design, construction and operation includes rainwater harvesting, solar panels, bio fuels for heating and natural lighting and ventilation.
Other organisations at West Offices
Other organisations provide services at West Offices including:
- Active Travel England
- AtkinsRéalis
- London North Eastern Railway
- NHS England – North East and Yorkshire
- NHS Humber and North Yorkshire Integrated Care Board
- NHS Referral Support Service
- Probation Service
- Veritau
- York & North Yorkshire Combined Authority
- Citizens Advice York (CAY), telephone: 0808 278 7895
- York Learning, telephone: 01904 554277