What to do if you have no gas

If you have no gas:

• check your gas supply and meter are working
• check that your main gas tap has not been turned off
• contact your gas supplier if your gas meter is faulty

Old style card operated gas meters

If you have a card operated gas meter, try the following:

1. check if there's money on your gas card
2. check if the words 'ON' or 'OFF' are displayed on the screen on the meter; If 'OFF', turn off your appliances then reinsert the card
3. press the red button; the screen will display 'repress and HOLD the red button'
4. the meter will bleep and make a whirring noise that will go off when charged to 'ON' and your gas supply will be back on
5. if 'call help' appears on the screen, contact the telephone number on your gas card

Pre-payment smart meters

Press any of the buttons to activate the display, if there is an issue with your meter it should say “no credit” or “gas off.”

If neither of these are displayed and you still don’t have gas you could try topping up again or otherwise contact your energy supplier for a new card or meter.

Gas suppliers

Visit your gas supplier's website to find out more about using 'pay as you go' and 'pre-payment' card meters:

• British Gas
• Eon Energy
• Scottish Power
• Southern Electric

Also see

• Housing
• Council homes
• Annual safety checks
• Gas servicing and safety
• Tips and advice for council tenants