City of York Council (CYC) current data protection notification is registered with the Information Commissioner’s Office (ICO) - reference Z5809563. We regularly review this privacy notice, and it was last updated in March 2025.
CYC is committed to ensuring that personal data is handled in accordance with the principles set out in data protection legislation and guidance from the Information Commissioner’s Office (ICO).
This privacy notice tells you what to expect when we collect and use your information in Public Protection Services. See further information about Public Protection services.
CYC is the controller for this information unless we specifically state otherwise in this privacy notice.
You can contact the council’s Data Protection Officer on email: information.governance@york.gov.uk, or telephone: 01904 554145, or write to:
Data Protection OfficerCity of York Council
West Offices
Station Rise
York
YO1 6GA
This privacy notice should be read in conjunction with other CYC privacy notices that are available in our Privacy Notice and/or policies and procedures.
When appropriate we will provide a ‘just in time’ notice to cover any additional processing activities not mentioned in this document.
- How we collect your information
- What personal data we process and why
- Automated decision-making
- Collecting information automatically
- Children's information
- Lawful basis for processing your personal data
- How long we keep your personal data
- Data sharing
- Data processors and/or third parties
- Transfers of personal data
- How we protect your information
- Your rights in relation to this processing
How we collect your information
We get information about you from the following sources:
- directly from you when
- you make a complaint about a potential breach of the law
- you seek advice about compliance
- you apply for a licence
- you pay for services we provide
- when we carry out visits to businesses or others
- when we acquire evidence as part of an investigation
- when we survey our customers
Please note: If you raised your complaint or sought advice via the Citizens Advice Consumer Helpline service, your personal data will have been supplied to us by them if you consented to this at the time.
What personal data we process and why
We will process your personal data and special categories of personal data. For example:
- your name, address, telephone number and email address when you contact us, if this has not already been provided
- details of assistance you have requested
- your credit/debit card details if you pay for goods or services
- names and addresses of a business or person complained or enquired about
- names, addresses, business details and/or activities when applying for a licence
- details collected in our interactions with businesses as part of our inspections and visits, investigations, and enforcement actions
- photos, video images, sound, and audio recordings
- your comments, feedback and opinions if you choose to take part in our surveys or consultation
Where we process data relating to criminal convictions and offences, this includes details of any past criminal convictions or offences.
We use your information to perform our public tasks and official functions and duties such as:
- dealing with complaints and enquiries about breaches of the law
- providing advice about compliance with the law
- issuing licences, taking registrations, and consenting to activities
- carrying out checks such as inspections and other visits
- conducting investigations and law enforcement
- customer surveys and consultations to gain your feedback, comments and opinions
- conducting investigations and gathering evidence for law enforcement purposes
- publication of licence registrations where we are required to do this
We may also contact you with surveys and/or consultations where you have given us your consent to do so. You can withdraw your consent at any time by contacting us on email: public.protection@york.gov.uk.
To find out more about the council’s law enforcement processing see the City of York Council Law Enforcement Processing Privacy Notice.
When you complete an online form on the council’s website and you have provided your email address, we will send you a copy of your completed online form.
We may use your information to create reports and statistics that are anonymous and cannot be linked back to you, your family, or individuals such as:
- statistical analysis
- statutory returns
- audit framework
- see how the council and its partners are supporting individuals
- help design better services
- inform funding decisions
Automated decision-making
We do not carry out any automated decision-making in Public Protection services.
Collecting information automatically
Please see our Cookies Policy for further information about the information we collect automatically when you use our website.
Children’s information
Where we provide services directly to children or young people, the information in the relevant parts of this notice applies to children and young people, as well as adults.
Lawful basis for processing your personal data
Any personal data including special category data and criminal offence data that we process about individuals is done so in accordance with Article 6, 9 and 10 of the UK GDPR and Schedule 1 of the Data Protection Act 2018 (DPA 2018).
The legal basis for processing your personal data is in accordance with the following:
- Article 6(1)(a) Consent - The individual has given clear consent for the council to process their personal data for a specific purpose
- Article 6(1)(c) - Processing is necessary for compliance with a legal obligation
- Article 6(1)(e) - Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
The legal basis for processing your special category data is in accordance with the following:
- Article 9(2)(b) - Processing is necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement
- Article 9(2)(f) - Processing is necessary for the establishment, exercise, or defence of legal claims or where courts are acting in their judicial capacity
- Article 9(2)(g) - Processing is necessary for reasons of substantial public interest on the basis of Union or Member State law which is proportionate to the aim pursued and which contains appropriate safeguards
This is supported by Schedule1, Part 2 (6) of the Data Protection Act 2018 and examples of the legislation are:
- Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018
- Dangerous Wild Animals Act 1976
- Zoo Licensing Act 1981
- Environmental Protection Act 1990
- Food Safety Act 1990
- Health and Safety at Work etc Act 1974
- Licensing Act 2003
- Gambling Act 2005
- Local Government (Miscellaneous Provisions) Act 1976 and 1982
- Consumer Protection Act 1987
- Consumer Protection from Unfair Training Regulations 2005
- Proceeds of Crime Act 2002
Where we process personal data relating to criminal convictions and offences, this is also under Article 10 UK GDPR that covers processing in relation to criminal convictions and offences or related security measures. In addition, section 11(2) of the DPA 2018 specifically confirms that this includes personal data relating to the alleged commission of offences, or proceedings for an offence committed or alleged to have been committed, including sentencing.
Some of the Schedule 1 conditions for processing special category and criminal offence data require an Appropriate Policy Document (APD) to be in place, which sets out and explains the procedures for securing compliance with the principles in Article 5 and policies regarding the retention and erasure of such personal data. This document explains this processing and satisfies the requirements of Schedule 1, Part 4 of the DPA 2018 and supplements this privacy notice.
Our Appropriate Policy Document provides further information about this processing.
How long we keep your personal data
We will only keep your information for as long as it is needed then it will be securely and confidentially deleted or disposed of.
You can find on how long the council keeps records at Retention Schedule.
Data sharing
We will only share your information where it is appropriate to do so with:
- Other CYC services
- Other local authorities
- Internal and External auditors
- Department for Work and Pensions
- HM Revenue and Customs
- The police
- Department for Environment, Food and Rural Affairs (DEFRA)
- veterinarians approved and appointed by DEFRA
- Citizens Advice Consumer Service
- National Trading Standards teams
- Food Standards Agency
- The Gambling Commission
- Home Office
- National Anti Fraud Network
We are required to share details of people objecting to licences with the applicant.
In some circumstances, such as under a court order or safeguarding, we are legally obliged to share information.
We will always satisfy ourselves that we have a lawful basis on which to share the information and document our decision-making and satisfy ourselves we have a legal basis on which to share the information.
Additionally, we are required under the Public Records Act 1958 (as amended) to transfer records to the City or National Archives (TNA) for permanent preservation. Full consideration will be given to Data Protection and Freedom of Information legislation when making decisions about whether such records should be open to the public.
Data processors and/or third parties
Where we have third parties providing parts or all of our services for us, for example inspections, we have contracts or agreements in place with them. These are listed below:
- North Yorkshire Council
- Gough and Kelly Security Ltd
- East of England Trading Standards Association Ltd
- Andrews Signs and Engravers Ltd
- Work with York Ltd
- Dentsu Tracking Privacy policy - UK Tobacco Track & Trace System – Dentsu Tracking Resource Centre
- LoCTA Ltd - Privacy Policy 2024 - LoCTA Ltd.
- Microsoft Teams, to contact you, to gather information from you, or if we are recording or transcribing our discussion or meeting with you, we will let you know. You can find more details about this in the City of York Council Microsoft Office 365 (MS365) Teams Meeting recording and transcription privacy notice.
- SurveyMonkey for surveys or consultation etc. You can find out how they use information at Privacy Notice | SurveyMonkey
- Civica for online payments. You can find out how they use information at Data Privacy Notice | Civica
Transfers of personal data
We do not routinely transfer personal data, special categories of personal data or criminal offence data outside of the UK but when this is necessary we ensure that we have appropriate safeguards in place and that is done in accordance with the UK data protection and privacy legislation.
How we protect your information
We're committed to keeping your information safe and secure. There are several ways we do this, such as:
- IT security safeguards such as firewalls, encryption, and anti-virus software
- on-site security safeguards to protect physical files and electronic equipment
- training for all staff and elected councillors
- policies and procedures
Your rights in relation to this processing
To find out about your rights under data protection law, you can go to the Information Commissioner's Office website.
You can also find information about your rights in our Privacy Notice.
If you have any questions about this privacy notice, want to exercise your rights, or if you have a complaint about how your information has been used, please contact us on email: information.governance@york.gov.uk, or on telephone: 01904 554145, or write to:
Data Protection OfficerCity of York Council
West Offices
Station Rise
York YO1 6GA