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Housing

Pay your council tenant rent

There are a number of ways to pay your rent.

Pay rent online

Pay your council house rent online

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Pay rent by direct debit

If you choose to pay by direct debit, we’ll let you know in writing when:

  • your direct debit will start
  • there are any changes to your payments

We’ll also let your bank know when your rent changes each April.

We can help you set up a direct debit from a bank or building society account.

To set up a direct debit, either:

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Pay rent by standing order

Contact your bank to make rent payments by standing order. Payments should be sent to our general HSBC account:

  • account number: 70897558
  • sort code: 40-47-31

Or complete a housing rent standing order form.

Remember to include your rent payment reference number, starting with 1900 or 60, as your standing order payment reference.

We do not recommend payments by standing order, as if paying by this method you'll need to remember to manually update it with your bank:

  • every April when your rent changes
  • if your payments change at any time

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Pay rent using allpay

Download the free allpay app to pay your rent using your smartphone.

You can also use your allpay card at any Post Office or shop displaying the 'PayPoint' sign to pay by:

  • cash
  • debit card
  • cheque

You'll need to:

  • present your allpay card and payment
  • keep your receipt in a safe place as proof of payment

If you lose your card, contact your Housing Management Officer to order a free replacement.

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Pay rent by cash

Pay cash into our general HSBC account:

  • account number: 70897558
  • sort code: 40-47-31

Remember to include your rent payment reference number, starting with 1900 or 60, as your payment reference.

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Pay rent by post

We only accept cheque payments by post.

When sending cheques:

  • make them payable to ‘City of York Council'
  • write your rent payment reference number on the back, starting with 1900 or 60

Post cheque payments to:

Financial Transactions Office
West Offices
Station Rise
York
YO1 6GA

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Rent charges

We charge rent weekly. You'll pay rent over 52 or 53 weeks depending on the financial year.

You must always pay in advance, and can choose to pay:

  • weekly
  • fortnightly
  • 4-weekly
  • monthly

Your rent will change in April each year.

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Help with rent queries

Get help with queries about your rent from your Housing Management Officer if you're a council tenant or a tenant of an independent living scheme.

Check your rent account, and see when rent is due using our Open Housing portal.

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Also see

Housing Management Officer rent queries

West Offices, Station Rise, York, YO1 6GA
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