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• Referral Outcome Notification

  You further advised that improvement plans were in place, and provided more detailed information on the both the actions you have taken to date and that you plan to take in the near future to address these key issues.... You also supplied copies of your internal improvement plan.... mailto:enquiries@rsh.gov.uk mailto:pauline.stuchfield@york.gov.uk https://www.gov.uk/guidance/factors-for-assessing-regulatory-issues 2 OFFICIAL The standards we have considered in this case We considered the information shared with us against the Safety and Quality Standard and the Transparency, Influence and Accountability Standard, which say: Safety and Quality Standard 1.1 Stock quality 1.1.1 Registered providers must have an accurate, up to date and evidenced understanding of the condition of their homes that reliably informs their provision of good quality, well maintained and safe homes for tenants. 1.2 Decency 1.2.1 Registered providers must ensure that tenants’ homes meet the standard set out in section five of the Government’s Decent Homes Guidance and continue to maintain their homes to at least this standard unless exempted by the regulator. 1.3 Health and safety 1.3.1 When acting as landlords, registered providers must take all reasonable steps to ensure the health and safety of tenants in their homes and associated communal areas. 1.4 Repairs, maintenance and planned improvements 1.4.1 Registered providers must provide an effective, efficient and timely repairs, maintenance and planned improvements service for the homes and communal areas for which they are responsible.

  https://www.york.gov.uk/SocialHousingSelfReferralOutcomeLetter