If you subscribe to our Garden Waste Subscription Scheme we'll collect your garden waste at the kerbside in line with the Garden Waste Subscription Scheme terms and conditions.
Read details of the Garden Waste Subscription Scheme, and see what you can put in your garden waste bin.
Next, you need to:
- register to create an account
- subscribe to receive your scheme welcome pack
- put bin stickers on each green wheelie bin included in your subscription
Help with your Garden Waste account and annual subscription process
To help you register, subscribe, and use your garden waste account for the annual subscription process, read about:
- Creating an account
- Account verification
- Signing in and out
- Forgotten passwords
- Changing account (profile) details
- Subscribing each garden waste season
- Use of your personal information
- Other council portals and accounts
For further support, contact us online via our Feedback eForm.
Alternatively, contact the Waste Team by telephone if you're unable to use the online form.
Creating an account
Before you begin, read about the Garden Waste Subscription Scheme, the Garden Waste Subscription Scheme terms and conditions and the Garden Waste Subscription Scheme Privacy Notice.
Registering is quick and easy - you'll need an email address (don't use a temporary email address, as our system doesn't recognise them).
To register:
- Click 'Subscribe for garden waste collections'
- Enter your email address
- Create your password - it must be at least 9 characters and contain at least 1 lowercase letter and 1 number, the following 'special characters' are optional: ! @ $ ^ _ * ~
- Click ‘Submit’
- Verify your account from the email we'll send
Contact the Waste Team by telephone if you're unable to use the online form.
Account verification
We'll send a message to the email address you provide when you register; the message contains a link to verify your email address. Once you've clicked the link to complete this step you can sign in.
If you don't receive a verification email when you register, check your ‘junk' or 'spam' email folders. If the validation email is not in your junk or spam email folder, contact us online via our feedback eForm for support.
Signing in and signing out
After you've verified your email address you can sign in; you don't need to remember a 'username' just your email address.
Whilst signed in you can:
- complete the subscription process
- update your profile (basic details, address details, and your contact details and preferences)
- change your email address
- change your password
Your basic details include your date of birth; we require this information to provide modern, joined-up services and to verify your identity when you contact the council. See: use of your personal information.
Contact us online via our feedback eForm if you have problems signing in.
To sign out click your name, and the menu link which says 'Sign out'.
Forgotten password
If you can't remember your password, click ‘Forgot password’ and enter the email address you used to register; we’ll send an email with a secure link to reset your password.
If you don’t receive an email to reset your password, check your ‘junk or 'spam' email folders. If the reset email is not in your junk or spam folder, click ‘Forgot password?’ again. Contact us online via our feedback eForm for help if you continue to have problems.
Change My Account details
Whilst signed in you can:
- update your profile (basic details, address details, and your contact details and preferences)
- change your email address
- change your password
Contact us online via our feedback eForm if you have problems signing in.
Subscribing each garden waste season
The Garden Waste Subscription Scheme is an opt-in service; if you want us to collect your garden waste at the kerbside, you need to subscribe and pay per bin, per season. The garden waste season runs for 40 weeks per year, between early March and early December.
Once you've registered and verified your account, you need to complete the subscription form in order to receive your welcome pack (which includes bin stickers for your green wheelie bins).
To subscribe:
- Indicate that you've read and agree to the Garden Waste Subscription Scheme Privacy Notice.
- Choose whether you're subscribing for yourself or someone else (if you subscribe on behalf of somebody else, you will be responsible for compliance with the Garden Waste Subscription Scheme terms and conditions; our agreement is with you).
- Tell us if anyone at the collection address receives Council Tax Support (if you choose ‘yes’ we’ll use council tax records to check you receive Council Tax Support, and confirm your eligibility for a 50% discount on 1 bin sticker. You’re not eligible if you receive other council tax related discounts, such as Single Person Discount, or Student Discount. If you’re unsure about your eligibility telephone: 01904 551551. You’re committing fraud if you claim a discount you aren’t entitled to, and your garden waste collections will be affected even if you’ve received stickers.
- Let us know how many green bins are currently at the property, and how many stickers you'd like to order (each property can have a maximum of 9 subscriptions, but you can only order stickers for green bins already at your property; to request additional bins or replacement bins you'll need to contact the Waste Team).
- Indicate where you'd like the bin stickers delivered (the delivery address may differ from the garden waste collection address, for example, if someone needs help receiving information by post, or putting stickers on their bins).
- The form will calculate the cost of your subscription, based on the number of stickers and any discount (see information about subscription costs).
- Our online payment system will show a summary of your subscription in your 'shopping basket'; next enter your payment card details.
- Agree to the Garden Waste Subscription Scheme terms and conditions.
- You'll receive a confirmation email when your subscription is complete.
Contact us online via our feedback eForm if you have problems subscribing.
Renewing your subscription annually
Your bin stickers are valid for 1 season; we'll contact you about renewing your subscription ahead of the new season.
Using your personal information
Any personal information you provide will be held securely and will be used in line with the Data Protection Act 1998.
Please read the Garden Waste Subscription Scheme Privacy Notice and the Garden Waste Subscription Scheme Terms and Conditions.
Other accounts and portals
For your added security, registering with this service will not enable access to all our online services. You need separate sign in details for each of our other council portals and accounts (for example, your accounts relating to parking, planning, housing, and jobs).
Further information
Find out:
- why we've introduced a Garden Waste Subscription Scheme
- which properties are eligible for the Garden Waste Subscription Scheme
- how the Garden Waste Subscription Scheme works
- what you can put in your garden waste bin
- how much the Garden Waste Subscription Scheme costs; how to pay and cancel
- how to share a bin
- what to do if you don't want to subscribe for garden waste collections
- what to do if your garden waste hasn't been collected (missed bins)
- what to do if St Nicks collect your garden waste
Also see
