Roads and pavements

Out-of-hours emergencies

During normal opening times we deal with urgent problems within 2 hours; use our eForms to report problems.

To report an emergency (fire, flood, criminal act, or circumstances posing risk to public health and safety) that requires immediate attention 'out of hours' (after 5.00pm Monday to Thursday, or between 3.00pm Friday and 8.30am Monday), telephone: 01904 551550.

We maintain and repair public highways, roads and pavements. As well as scheduled resurfacing works, we can deal with reports of issues in those areas which we maintain.

When an issue is reported, we'll ensure that the problem is assessed, and made safe if required, before carrying out any necessary repairs.

Report a road and pavement problem

Use our eForm to report issues with roads and pavements. See which road and pavement problems we can help with and our road and pavement response times.

Report a roads and pavements problem

Our road and pavement responsibilities

We can deal with issues reported on:

cycle paths
kerbs
public pavements
public roads
speed humps
verges

We cannot respond to individual resurfacing requests; our condition and safety inspections are used to prioritise and plan road, pavement and cycle path repairs, based on the Code of Practice for Highway Maintenance and considering condition, safety and accidents, location and usage, affordability and budget. We take action when faults reach levels set out in our Highways Maintenance Policy; where possible we’ll carry out a permanent patch or repair. However, historic areas and surfaces such as stone, blocks or cobbles mean we cannot maintain perfectly level and flat surfaces at all times.