This accessibility statement should be read in relation to our main accessibility statement.
This statement applies to part of our online services available via our website; our 'Travel passes and concessions portal' used to administer:
The functionality is provided by Unicard.
We know some parts of the system are not fully accessible, see Technical information about this system's accessibility.
Feedback and reporting accessibility problems
Get more information about:
Technical information about this system’s accessibility
We are committed to making our online services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations, 2018.
This part of our website is partially compliant with the Web Content Accessibility Guidelines, (WCAG); we've listed non-compliances.
Non-compliance with the accessibility regulations
- some alt text on images is the same as nearby or adjacent text, which can be repetitive or confusing for users of assistive technology - this relates to WGAC success criterion 1.1.1 (A)
- some pages have missing headings or headings which are not in sequential order, which can make it harder for some users to orient themselves and cause difficulties for users of assistive technology with keyboard shortcuts not working as expected, page structure being unclear and relationships between parts of the content less easily understood - this relates to WCAG success criterion 2.4.6 (AA)
- some form controls have more than one label associated to them, which can mean assistive technology may not read the appropriate label - this relates to WCAG success criterion 3.3.2 (A)
- some buttons do not have discernable text that clearly describes the destination, purpose, function, or action, which can cause difficulties for users of assistive technology as they can't understand the interface or interaction - this relates to WCAG success criterion 4.1.2 (A)
What we’re doing to improve accessibility
We have identified areas of this system that need to be addressed in order to meet the Web Content Accessibility Guidelines. We're working with our suppliers to rectify known issues as soon as possible.
Preparation of this accessibility statement
This statement was prepared on 17 March 2025. It was last reviewed on 31 March 2025.
This system was last tested prior to its launch (released 1 April 2025) by City of York Council's Web Services Team, using manual checks, alongside automated sample testing using browser plug-ins: Lighthouse, WAVE and axe DevTools.
Further accessibility fixes to address non-accessible aspects of this system are expected by 17 April 2025.