How we process Household Support Fund payments
There are 2 routes for the Household Support Fund - Direct payments and discretionary.
Route 1 - Direct payments
There will be two direct payments to eligible households. These payments are intended to help families with household bills.
First payment
- £150 credit to their Council Tax account
- The first payment was credited to eligible council tax accounts in June, and the second payment will be sent to qualifying customers as a cash payment via a bank transfer in December 2025.
Second payment
- cash payment of £100 in winter 2025
Qualifying residents will be invited by letter to apply to provide up-to-date bank details via an online form to receive their payment. The award will be paid directly into the resident’s bank account.
Eligible households will be sent a letter to invite them to apply for the HSF winter direct payment. Letters will be sent out from Monday 15 September 2025.
Route 2 – Discretionary
York residents, who are not eligible for the direct Council Tax credit or cash grant and need financial assistance to help with the rising living costs will open in April 2025
This application involves a standard means test around your current circumstances and the assistance needed to pay essential bills.
Any exceptional discretionary awards will be made on an individual basis as appropriate.