How we process Household Support Fund payments
There are 2 routes for the Household Support Fund - Working age Council Tax Support and discretionary.
Route 1 - Invite
People of working age who are receiving Council Tax Support were invited to apply to receive a payment of £115 directly to their bank account.
Customers were sent a letter in November 2024 with some simple instructions to register to receive their payment. These payments are intended to help families with household bills.
Route 2 - Discretionary
Residents who are not receiving Council Tax Support or are over pension age and are struggling to meet their household bills can apply directly for a grant.
The discretionary HSF 6 if open from Friday 1 November 2024, and will close at 11.59pm on Monday 31 March 2025.
This application involves a standard means test around your current circumstances and the assistance needed to pay essential bills.
Any exceptional discretionary awards will be made on an individual basis as appropriate.