Housing

Housing Delivery Programme Privacy Notice

City of York Council (CYC) current data protection notification is registered with the Information Commission’s Office (ICO) - reference Z5809563.

We regularly review this privacy notice, and it was last updated in October 2026.

CYC is committed to ensuring that your information is handled in accordance with the principles set out in data protection legislation and guidance from the Information Commission’s Office (ICO).

This privacy notice tells you what to expect when we process your information, and it applies to the Housing Delivery Programme.

CYC is the controller for this information unless we specifically state otherwise in this privacy notice.

You can contact the council’s Data Protection Officer at:

West Offices
Station Rise
York
YO1 6GA

Telephone: 01904 555719.

Email: information.governance@york.gov.uk.

This privacy notice should be read in conjunction with other CYC privacy notices that are available in our Privacy Notice and/or CYC policies and procedures.

When appropriate we will provide a ‘just in time’ notice to cover any additional processing activities not mentioned in this privacy notice.

How we collect your information

We get information about you from the following sources:

  • directly from you
  • from third parties acting on your behalf such as family members, advocates, councillors, MPs
  • from other organisations, such as the NHS and the police
  • from our commissioned partners or contractors who undertake work on our behalf

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What personal data we process and why

We will only process the information that is necessary such as:

  • name
  • address
  • date of birth
  • contact details, such as phone and/or email address
  • where you work, live or study
  • your opinions, comments, and feedback
  • your photograph/image, and/or audio recordings and/or video recordings

When we ask for equalities, diversity and inclusion (EDI) information sometimes called “About you” information, this may include some or all of the following:

  • age
  • gender
  • if the gender you identify with is the same as your sex registered at birth
  • how you think of yourself
  • religion or belief
  • ethnic group
  • if you consider yourself disabled
  • if you are a carer
  • if you have experience of being in care

EDI information is only used to help us understand the EDI makeup of our customers and will be anonymised which means it cannot be linked back to you or individuals.

We will use your information to

  • work with you in designing and delivering projects that meet the needs of local residents, businesses and visitors
  • build partnerships with those who live, work, study, or have a strong interest in improving local areas
  • inform and promote the Housing Delivery Programme
  • report on the work of the Community Design Panel and the Youth Design Review Panel
  • provide ongoing evaluation of energy efficiency and environmental performance
  • report and post on the council’s press and social media and associated platforms where we have your consent

Find out more about the council’s use of social media, including an official list of sites: social media.

We will ask for your consent:

You can withdraw your consent to the above at any time by contacting us on email:housing.delivery@york.gov.uk.

When you complete an online form on the council’s website and you have provided your email address, we will send you a copy of your completed online form.

When you make an online payment on the council’s website, you can find details in the Online Payments Privacy Notice.

If you choose to subscribe to our newsletters/email updates etc You can find out more iin the City of York Council Email Updates Privacy Notice. See how to subscribe and unsubscribe to email updates.

If attending a council site or attending an event at a council venue that is covered by our public space CCTV you can find details in the CCTV Privacy Notice.

If attending a council site or attending an event at a council venue that is covered by our public space CCTV you can find details in the CCTV Privacy Notice.

Use of Artificial Intelligence

We may use Artificial Intelligence (AI) technologies to support or enhance council services. Where AI is involved in a process that directly affects your interaction with us, we will inform you before your user journey begins. This ensures transparency and helps maintain trust in how we use AI.

Our use of AI complies with the UK General Data Protection Regulation (UK GDPR), including the principles of lawfulness, fairness, transparency, accountability, and accuracy. We conduct Data Protection Impact Assessments (DPIAs) where AI systems are likely to result in high risks to individuals’ rights and freedoms, such as automated decision-making or profiling.

If generative AI tools are used, we do not use personal or end-user data to train AI models. This helps ensure compliance with the purpose limitation and data minimisation principles under UK GDPR.

AI for Staff Productivity and Accessibility

Where AI tools are used solely by staff to assist with drafting, research, or accessibility - for example, to improve writing efficiency or summarise information - these uses do not form part of a business process that affects service delivery or decision-making. As such, no specific notification will be provided for these internal productivity uses.

These uses are considered low risk and do not involve automated decision-making that produces legal or similarly significant effects. They are also subject to internal governance and safeguards to ensure responsible use.

Examples include:

  • drafting internal reports or meeting notes
  • summarising lengthy documents for quicker review
  • assisting with spelling, grammar, or formatting tasks

We may use your information to create reports and statistics that are anonymous and cannot be linked back to you or individuals such as:

  • for statistical analysis
  • for statutory returns
  • for audit frameworks
  • to see how the council and its partners are supporting individuals
  • to help design better services
  • to inform funding decisions

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Automated decision-making

We do not carry out any automated decision-making as part of the Housing Delivery Programme.

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Collecting information automatically

Please see our cookies page for further information about the information we collect automatically when you use our website.

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Children’s information

Where we provide services directly to children or young people, the information in the relevant parts of this notice applies to children and young people, as well as adults.

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Lawful basis for processing your personal data

Any personal data and special category data that we process about individuals is done so in accordance with one or more of the following Articles 6 and 9 of the UK GDPR, and Schedule 1 of the Data Protection Act 2018 (DPA 2018).

  • Article 6(1)
    • (a) Consent: the individual has given clear consent for the council to process their personal data for a specific purpose.
    • (b) Contract: the processing is necessary for a contract the council has with the individual, or because they have asked the council to take specific steps before entering into a contract.
    • (e) Public task: the processing is necessary for the council to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
    • (f) Legitimate interests: the processing is necessary for the council’s legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)
  • Article 9(2)
    • (a) Explicit consent - the individual has given clear consent to process their special categories of personal data for a specific purpose
    • (g) Reasons of substantial public interest (with a basis in law)

This is supported by Schedule1, Part 2 (6) of the Data Protection Act 2018 and the following legal framework:

  • Housing Grants, Construction and Regeneration Act 1996
  • Housing Act 2004
  • Housing and Planning Act 2016
  • Energy Act 2011 and 2013
  • Health and Safety at Work etc. Act 1974
  • Construction Design and Management Regulations 2015

Some of the Schedule 1 conditions for processing special category data require an Appropriate Policy Document (APD) to be in place, which sets out and explains the procedures for securing compliance with the principles in Article 5, and policies regarding the retention and erasure of such personal data. This document explains this processing and satisfies the requirements of Schedule 1, Part 4 of the DPA 2018 and supplements this privacy notice.

Our Appropriate Policy Document provides further information about this processing.

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How long we keep your personal data

We will only keep your information for as long as it is needed then it will be securely and confidentially deleted or disposed of.

You can find details on how long the council keeps records in the council retention schedule.

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Data sharing

We will only share your information where it is appropriate to, with:

  • other CYC services
  • other councils, government departments and agencies
  • other organisations such as the NHS and the police
  • third parties including our data processors, partners or contractors, who undertake work on our behalf
  • internal and external auditors

In some circumstances, such as under a court order or safeguarding, we are legally obliged to share information.

We will always satisfy ourselves that we have a lawful basis on which to share the information and document our decision-making.

Additionally, we are required under the Public Records Act 1958 (as amended) to transfer records to the City or National Archives (TNA) for permanent preservation. Full consideration will be given to Data Protection and Freedom of Information legislation when making decisions about whether such records should be open to the public.

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Data processors and/or third parties

Where we have third parties providing parts or all of the Housing Delivery Programme services for us, we have contracts or agreements in place with them. This includes where there are any subcontractors or processors.

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Transfers of personal data

We do not routinely transfer personal data, special categories of personal data or criminal offence data, outside of the UK but when this is necessary, we ensure that we have appropriate safeguards in place and that it is done in accordance with the UK data protection and privacy legislation.

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How we protect your information

We're committed to keeping your information safe and secure. There are several ways the council does this, such as:

  • IT security safeguards such as firewalls, encryption, and anti-virus software
  • on-site security safeguards to protect physical files and electronic equipment
  • training for all staff and elected councillors
  • policies and procedures

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Your rights in relation to this processing

To find out about your rights under Data Protection law, you can go to the Information Commission's Office.

You can also find information about your rights in Our Privacy Notice.

If you have any questions about this Privacy Notice, want to exercise your rights, or if you have a complaint about how your information has been used, please contact us at email: information.governance@york.gov.uk or telephone: 01904 555719, or write to the:

Data Protection Officer
City of York Council
West Offices
Station Rise
York YO1 6GA

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Also see

Information Governance Team

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 555719

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