Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Lettable Standard | Monitor through void inspections | Ongoing | Julie to inspect and video the property. These will be viewed during meetings. At least 6 each year, number dependant on availability and capacity. Panel members to join as and when available |
| Housing Environment Improvement Programme (HEIP) | Oversee the full programme | Ongoing | Awaiting refocussing information |
| Mystery Shopping | Develop a programme | Next shop April 2025 | Ongoing Real Mystery Shop to be repairs service. To be distributed in April. Topic of next shop to be discussed in February |
| Engagement Strategy Action Plan | Produce the action plan needed to deliver the Engagement Strategy | By March 2025 | To be put on the website |
| Governance | Review | March 2025 | Next review March 2025 |
| Health Check and Impact Assessment | Review and update | April 2025 | Next review March 2025 |
| Local Offer Review | Review and update | April 2025 | Next review April 2025 |
| Tenant Satisfaction Survey data | Receive data from 2024 survey | March 2025 | Ian Cunningham, Head of Business Intelligence Hub to present data |
| Investigate representation of engaged tenants | Produce a plan | March 2025 | Discuss and develop the plan |
Also see
Housing Equalities and Engagement Facilitator
Comment on this page