Housing Management Officers
Your Housing Management Officer (HMO) can offer help, both for council tenants and tenants within independent living communities; they provide support related to all aspects of housing management, including:
- moving in
- rent payments
- arrears recovery
- tenancy management issues - such as neighbour nuisance
- monitoring safety and security
- signposting to other agencies
Tenants are responsible for reporting repairs within their own home. The HMO will report repairs for the communal areas.
HMOs offer support to tenants in independent living schemes; they're based on site for up to 24 hours per week, Monday to Friday, unless you are in an independent living community with care, where the HMO is on site for 37 Hours per week.
You can contact your HMO using our Open Housing portal.
If you need emergency help at any time, press your personal alarm pendant or pull cord located around your home to telephone your HMO during their working day.
Be Independent Telecare service
If you need help outside of your HMO working hours, Be Independent, our community alarm service, will answer your call.
They can help you by:
- alerting the emergency services
- contacting your doctor
- contacting a relative or friend
- offering you advice and information
- coming to your home to offer help
Be Independent Telecare equipment is available in communal areas.