If your bid for an independent living property is successful, we'll arrange an appointment to show you around the property.
If you decide to move in, we will explain the process, sign all the relevant paperwork with you and give you the keys to your home. You will then become responsible for the tenancy.
We'll arrange for you to sign for the property as soon as the keys are available, and rent will be payable from your tenancy start date.
When you move into your new home, you'll be welcomed by the Housing Management Officer (HMO). Find out more about the role your HMO plays in moving into your new home.
Keys and fobs
You'll be given the keys and fobs to your new home - one for your flat, and one for the front door of the main building.
Utilities
We'll advise you about arrangements for your gas and electricity supply.
Smoking
Smoking is not permitted in communal areas of the building.
You can smoke in your own flat, your own private garden, and in certain designated areas of communal gardens.
Your HMO or other professionals who visit you may ask you not to smoke while they are in the property.
Rent and benefits
Visit our advice for independent living tenants page for information about paying rent.
We want to ensure that you receive the benefits and credits that you are entitled to. Contact the Benefits Advice Team for information and advice on all welfare benefits and tax credits.
If you're claiming Universal Credit, please advise your HMO.
Household contents insurance for tenants
We recommend that all tenants get housing contents insurance.
In association with Royal and Sun Alliance, we've made it easy to insure your belongings with Simple Tenants Contents Insurance, which is exclusively available to our council tenants.
Also see
Adult Social Care Community Team
Telephone: 01904 555111, Textphone: 07534 437804