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Customer Services Shortcuts

Housing Benefit shortcuts

Use a 'big red button' to access the Citizen Access Benefits system whilst supporting customers by telephone. All links open in a new window/tab.


New Housing Benefits claim

Citizen Access - Benefits

Customer must have:

  • council tax reference number (starts with 88)
  • full name and the address of the property for which council tax is paid
  • telephone number or email address
  • bank or building society sort code and account number

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Change of circumstances

Citizen Access - Benefits

Customer must have:

  • council tax reference number (starts with 88)
  • full name and the address of the property for which council tax is paid
  • telephone number
  • email address

Back to list