Housing Benefit

We have a dedicated Housing Benefit Advice Line for private landlords to answer general questions about Housing Benefit and Local Housing Allowance (LHA):

• telephone: 01904 552226 between 8.30am and 5.00pm, Monday to Friday

We can address issues you may have with individual tenants if we:

• have the tenant's permission to disclose information to you
• make payments directly to you

We'll return your call within 2 working days if we're unable to answer your call immediately.

Manage your tenants' Housing Benefit payments online

If you're a landlord receiving payments of Housing Benefit, you can view payment information and current claim status, and check elements of your tenant's claim online using the Citizens Access Landlord Portal.

Advice and information for private landlords

Our Healthy and Sustainable Homes team can provide advice and information to private landlords on a wide range of matters, including:

• landlord accreditation
• training and events
• private rented sector regulation (for example, fire safety guidance)
• licensing of Houses in Multiple Occupation (HMO)
• health and safety
• code of practice for student accommodation

Also see

• Get benefits advice
• Report a change in circumstances