Replacement lost or stolen bus pass
Lost bus passes
If you've lost your blind person's bus pass you don't need to reapply or provide any further supporting documents for a replacement to be issued.
Simply contact the Concessionary Bus Passes Team to request and pay for your replacement; the charge for replacing a lost bus pass is £12.50.
Stolen bus passes
If your blind person's bus pass has been stolen, contact the Concessionary Bus Passes Team.
We'll replace your pass free of charge if you provide a valid police reference number.
Please allow 10 working days for your replacement bus pass application to be processed.
You'll need to pay for travel until you receive your replacement bus pass.
Also see
Concessionary Bus Passes
Free post: RTEG-TYYU-KLTZ
Concessionary bus pass appointments
Please telephone: 01904 551670 to make an in-person appointment at West Offices, for support and advice relating to bus passes.
