Apply for a disabled person's bus pass
You can only apply for a bus pass from us if your 'sole or principal residence' is located in our area.
To get a free disabled person's bus pass you can:
Alternatively, you can request an accessible format.
Someone else can apply on your behalf, but they'll need to provide copies of your documents and a suitable photograph of you.
Proof of your eligibility
As part of your application for a disabled person's bus pass, you must provide proof of your disability.
Please supply a copy of 1 of the following:
- Blue Badge parking permit (or the badge's reference number)
- Certificate of Vision Impairment
- entitlement to Disability Living Allowance (higher/middle rate care component, or higher rate mobility component)
- entitlement to Personal Independence Payments (enhanced/standard daily living rate, or enhanced mobility rate) stating the rate and timescale of your payments
- entitlement to Severe Disablement Allowance
- entitlement under the Armed Forces Compensation Scheme (tariff 1-8)
- entitlement to Veteran's Constant Attendance Allowance (full day rate, intermediate rate or exceptional rate)
- letter from a registered medical professional, which clearly states that you have one of the qualifying disabilities (use a request for medical evidence form)
Without sufficient proof, we cannot issue you with a pass.
Apply for a disabled person's bus pass online
To complete an online application for a disabled person's bus pass, you'll need to create an account in our travel passes portal, and provide:
- a digital photograph (get GOV.UK information about digital ID photographs)
- a digital copy of a document to prove your age (copy of passport, birth certificate, driving licence, medical card, letter or statement from the Department for Work and Pensions (DWP))
- a digital copy of a document to prove your address (copy of a current gas or electricity bill)
- a digital copy of a document to prove your eligibility (proof of your disability)
Please check you have access to digital documents stored on your device, or you can take photographs using the camera on your device, before starting the online form.
Apply for a disabled person's bus pass
If you need assistance completing the form, contact the Concessionary Bus Passes Team.
Apply for a disabled person's bus pass in person
You must contact the concessionary Bus Passes Team to make an appointment to apply in person at our Customer Centre in West Offices.
You must bring:
- proof of your age (copy of passport, birth certificate, driving licence, medical card, letter or statement from the Department for Work and Pensions (DWP))
- proof of your address (copy of a current gas or electricity bill)
- a document to prove your eligibility (proof of your disability)
You don't need to bring a passport sized photograph - we'll take your photograph while you wait.
Applying for your disabled person's bus pass by post
Contact the Concessionary Bus Passes Team to request a postal form to apply for your disabled person's bus pass by post.
With your postal application form you must include:
- a passport sized photograph (with your name on the back) - get GOV.UK information about digital ID photographs and printed ID photographs
- proof of your age (copy of passport, birth certificate, driving licence, medical card, letter or statement from the Department for Work and Pensions (DWP))
- proof of your address (copy of a current gas or electricity bill)
- a document to prove your eligibility (proof of your disability)
Processing your application for a disabled person's bus pass
Please allow 10 working days for your disabled person's bus pass application to be processed.
We'll send your bus pass to your address, by post.
You'll need to pay for travel until you receive your bus pass.
Please note: We're under a duty to protect the public funds we administer. By completing a bus pass application, you give permission for us to use the information you provide for the improvement of financial management and the prevention and detection of fraud. We may also share information with other bodies administering public funds solely for these purposes. Please read the Concessionary Bus Passes Privacy Notice.
Also see
Concessionary Bus Passes
Free post: RTEG-TYYU-KLTZ
Concessionary bus pass appointments
Please telephone: 01904 551670 to make an in-person appointment at West Offices, for support and advice relating to bus passes.
