As a landlord, we have a series of regulations which we need to meet.
Find out more about:
- The Decent Homes Standard
- Minimum Standard
- Regulation of Social Housing
- Tenant Satisfaction Measures
- Annual Tenant and Leaseholder Report
- Housing Local Offer
- Your responsibilities as a tenant
- Housing Management Team Structure
- Your rent
- Service Charges
The Decent Homes Standard
The Decent Homes Standard is a government scheme introduced in 2000. Councils were required to ensure that by the end of 2010 all their homes meet the government’s decent homes standard and continue to do so. The decent homes standard is a technical standard for public housing (both council and Housing Association).
Minimum Standard
To meet the current statutory minimum standard for housing a property must be free of category 1 hazards in accordance with the Housing Health and Safety Rating System (HHSRS). Some examples of category 1 hazards are:
- lead drinking water pipes
- excessive cold due to no form of heating
Regulation of Social Housing
The Regulator for Social Housing is a standalone non departmental public body of government. Their role is to promote a viable, efficient and well-governed social housing sector able to deliver more and better social homes. As part of their role they have developed a set of standards which all registered housing providers like ourselves must comply with.
Their standards fall under 2 headings:
- economic
- consumer
Local authorities are not regulated under the economic standards.
From Monday 1 April 2024 the following consumer standards apply:
- Neighbourhood and Community Standard
- Safety and Quality Standard
- Tenancy Standard
- Transparency, Influence and Accountability Standard
Read more about regulatory standards for landlords.
Our Housing Management Team ensures compliance with the standards. In accordance with the new requirements our Healthy and Safety Lead is Michael Jones, Head of Housing Delivery and Asset Management.
Tenant Satisfaction Measures
On Monday 1 April 2024 the Regulator for Social Housing introduced a set of measures which social landlords must collate and report back to the Regulator on.
Annual Tenant and Leaseholder Report
The Social Housing Regulator requires all social housing providers to produce an annual report for its tenants. Read our latest Annual Tenant and Leaseholder Report.
If you would like a printed copy or a copy in a different format contact us by email: housing.serviceimprovement@york.gov.uk.
Housing Local Offer
In addition to the national standards, we're required to work with tenants to produce agreed local offer. These sit below the national standards and are tailored to the needs of the local area.
These have been developed with our Tenant Scrutiny Panel. They review and update them every year. View the latest local service standards.
Your responsibilities as a tenant
When you sign your tenancy agreement you agree to the responsibilities set out. Find out more about your tenant reponsibilities.
Housing Management Team Structure
Read more about how the Housing Service is structured and who is responsible for what areas in Housing. Ensuring compliance with the new Housing Regulation and consumer standards sits across the teams (apart from the Development Team).
- Pauline Stuchfield - Director of Housing and Communities
- Michael Jones – Head of Housing Delivery and Asset Management
- Denis Southall - Head of Housing Management Services
- Housing Management
- Homelessness
- Temporary accommodation
- Paul Hester – Head of Building Services
- Repairs Service
- Capital works programme
- Gas Servicing
- Electrical works
- Vicky Japes – Head of Housing Strategy and Performance
- Service Improvements
- Tenant Engagement
- Policy and Strategy
- Open Housing
- Sophie Round- Housing Delivery Programme Manager
- New build
- Shared Ownership
Your rent
We charge rent weekly, you can choose how often and how you want to pay. Read more about paying your council rent.
Service Charges
If you live in a flat or an Independent Living Community you'll pay a service charge as well as your rent. This covers the cost of maintaining communal areas for example, grass cutting and electricity for lighting.