Book a short break at Flaxman Avenue
Find out more about:
- Booking a short break
- Your assessment and support plan
- Your risk assessment
- Arranging a date for your short break
- What to bring
- Arriving at Flaxman Avenue
- Cancelling your short break
- Keeping information about you private and confidential
- Your safety
- Your rights
Booking a short break
You or a family member will have been assessed by a social worker. This assessment identifies how many short breaks you can take throughout the year. Once this has been agreed with you, your social worker will make a referral to us.
We'll contact you to make arrangements for you to visit us. Then, you can meet the management team to discuss the best way to get to know the building and staff.
We can take bookings across a whole year from 1 April to 31 March.
You can book your overnight stays with us. Email: flaxmanavenue@york.gov.uk or telephone: 07922 517095 to book.
We'll work closely with you to arrange your stays and to meet your needs.
Your assessment and support plan
Your care manager or social worker and family may have visited Flaxman Avenue with you to complete your assessment ahead of your stay.
Your assessment will help us to put together your personalised support plan which we’ll use during your stay.
Although we'll look at your plan before each visit to ensure you're happy with it or to see if there have been any changes, you can request a review at any time.
Your risk assessment
Your support plan will also include risk assessments. This will help us plan your support while you stay with us and will help to keep you and others safe.
Your risk assessment will include the way your support worker should work with you to reduce risks.
Your views and the support you would like to help manage these risks will be included in your personal risk assessment.
Arranging a date for your short break
We'll look at your request carefully and consider if and how we can meet your needs, and what space we have for you. If we can meet your needs and have space, we’ll offer you some dates. Once we hear which date suits you, we’ll confirm your booking by letter or email.
We cannot always guarantee that all requests can be met. This could be due to a high number of requests for short breaks on the same dates. Compatibility and the needs of guests who are already booked in for those dates will also be considered.
If your request cannot be met, we'll suggest other dates for you to consider.
During the summer months from May to September, demand for stays can be high.
To be fair to all our guests, all requests for a stay over 14 days will be looked at carefully.
Our Care Management Team will assess and make a decision on each request and let us know if it can or can’t be agreed. We’ll let you know their decision.
For each of your stays, we'll send you an admission form and another form listing everything you will be bringing with you. State on this belongings form if you need us to wash your clothing, or if you have any other special requests. Both completed forms must be returned to us ahead of your stay, or brought with you on the first day of your stay.
What to bring
Before arriving for a short break with us, check that you have:
- all the medication that you will need to take. These should be in the original boxes with up-to-date pharmacy labels including dosage and information about how it should be given
- any feeds needed for gastronomy feeds, and any equipment such as syringes
- any emergency kit such as buttons for gastronomy or emergency medication
- any continence products you use
- toiletries such as shower gel, toothbrush, toothpaste and deodorant
- money if required
- all the clothes that you'll need during your stay. You're advised to name tag all clothing. Remember to bring outdoor clothes as well as indoor ones
Arriving at Flaxman Avenue
On the morning of your visit, one of our team will ring your family between 9.00am and 10.00am. This is for a wellbeing chat and gives your family a chance to have a catch up with the team. We'll take notes about any changes in your health or medication or care needs since your last visit. Any new information will keep the team up to date and allow us to ensure your continuity of care.
We’ll be ready to welcome you at 3.00pm on the afternoon of your stay.
We’ll help you be ready to be collected between 9.00am and 10.00am on the morning you leave.
Flaxman Avenue is closed between 10.00am and 3.00pm, Monday to Friday, unless day care on these days has been arranged and agreed with the management team before your stay.
Cancelling your short break
If you need to cancel your short break, give us at least 48 hours before it is due to start. This will give us time to offer the stay to someone else and will allow us to offer you another date.
Not giving us 48 hours’ notice means that we won’t be able to offer you another date.
Very occasionally, we may have to cancel your short break at short notice. This might be because of staff sickness or an emergency admission.
If we have to do this, we'll offer you a different date for your short break.
Keeping information about you private and confidential
We keep any information about you private. We'll use this information to:
- help us plan for your stay
- make sure that you have a good experience with us
- review your service
Your information will be used by your support team and our managers and other people involved in your support such as health professionals.
We may have to show some of this information to people who have to check what we do. This could include inspectors from the Care Quality Commission (CQC) and Adult Social Services.
We'll not show your information to or talk about you to any other people, unless:
- you give us your permission
- we're worried that you might be in danger
- we're required to do so by law or by a court
You have the right to see a copy of the personal information we hold about you. Ask your support workers or the Registered Manager.
Your safety
You have the right to be free from abuse. Abuse can mean a lot of different things this could include somebody:
- hitting, slapping, pushing or kicking you
- touching you in a way you do not like. This could include touching private parts of your body or touching you without your permission
- upsetting you because of your race, disability, gender or sexuality. This might include stopping you from doing something because of a disability or calling you unpleasant names because of your race and sexuality
- upsetting you. This could include someone saying hurtful things about you or someone bullying you or making you feel bad
- failing to care for you. This might include not helping you to attend agreed activities, eating properly or not getting a doctor for you when you are unwell
- using your money. This might be someone stealing your money, asking for money or spending your money on things you do not want or need
If somebody is hurting you or being unkind to you, it's important to tell somebody. This could be your support worker, care manager, social worker, advocate, family or carer, so that they can offer you support.
Your rights
You have the right to:
- privacy and to be treated with dignity. This might mean having time to yourself and being supported in a way that makes you feel proud and important
- be treated with respect at all times. This means people should value you as a person and your views
- make an informed choice. This means having all the information and support you need to help you to make decisions about your life
- information that is clear and that you can understand. It might mean having your support plan in pictures or a different language
- achieve your potential and goals. This might mean learning something new or being involved in a group or activity
- personalised quality services. This means your support package is designed to meet your personal needs and that the support is always of high quality
- complain. This means you can always say when you are not happy or think that something needs to change
- receive quality support from trained staff. This means your support workers will understand your needs and how they can be best met
- be treated with respect, be listened to and be free from discrimination. This includes the people you live with and people who support you each day
At Flaxman Avenue, you can be confident that we'll:
- guide you to make the right choices about the support you receive
- adapt to your needs as and when they change, and your goals for the future
- help you decide who will support you to achieve your goals
- promote and respect your dignity, privacy, independence and choice
- enhance your life skills, support you to develop your independent living skills, build and maintain your family and social network
- enable everyone to be equal and active in their community
Also see
Adult Social Care Emergency Duty Team
Contact the Emergency Duty Team for assistance.
Adult Social Care Emergency Duty Team
Contact the Emergency Duty Team for assistance.