Performance data for 2023 to 2024
Read an outline of our performance data for 2023 to 2024, including:
- number of active applicants who are registered with City of York Council
- number of lettings
- time to let empty properties
- current council tenant arrears as percentage of annual rent due
- repairs
- income 2022 to 2023
- spending
- satisfaction information
Number of active applicants who are registered with City of York Council
The demand for affordable housing continues to grow. At the end of March 2024 we had 1388 active applicants on our waiting list. This is an increase from 1209 March 2023.
Number of lettings
In 2023 to 2024 we let 539 properties; this compares to 560 in 2022 to 2023.
Time to let empty properties
We know how important it is that we make properties available for rent after a previous tenant has moved out. We have therefore worked hard to make as many homes available as quickly as possible. This has resulted in the average time to re-let our houses dropping to just 6.56 weeks compared to 11.02 weeks the previous year. This improvement will also increase the amount of rental income coming into the council which supports the services we offer to our tenants.
Current council tenant arrears as percentage of annual rent due
At the end of 2023 and 2024 our arrears were 3.66% of annual rent due. This is again a significant improvement on the previous year when the equivalent figure was 4.61%.
Repairs
On average repairs were completed in 12.36 days – this is an increase from 11.6 days the previous year. In the current year, 2024 and 2025, we have made significant improvements to this. 82.1% were completed within target time and 80.26% completed on first visit.
Income 2022 to 2023
Rental income -£33,185,052
Charges for services -£1,626,799
Contributions to expenditure -£220,607
Transfer from reserves -£1,747,669
Interest on credit balances -£1,182,677
Spending
How we spent your rent 2022 to 2023 with an average rent of £83.99 per week:
- Day to day repairs £19.76
- Major improvements to council homes £24.74
- Managing your homes £21.67
- Improving estates £2.31
- Services debt (interest payments) £10.39
Contribution to debt repayment -£0.31
Tenant rent arrears £1.40
Building new homes £4.03
What we spend our money on has been further broken down:
| Capital Expenditure | 2022 to 2023 |
|---|---|
| Major repairs | £10,714,933 |
| House building | £15,004,958 |
| Acquisitions | £2,459,599 |
| ICT | £0 |
| Estate improvements | £320,826 |
Total: £28,500,316.
Satisfaction information
How satisfied tenants are with the services we offer is important to us and therefore we collect information every year through our Tenant Satisfaction Survey. Last year it was sent to a randomly selected sample of 5,999 tenants (we have a total of 7,353 tenants) with 934 responses received.
| Section | Autumn 2023 | Change from Autumn 2022 to Autumn 2023 |
|---|---|---|
| Landlord listens to views | 30.4% | -34.2% |
| Overall quality of home | 66.3% | -10.1% |
| Rent provides value for money | 74.9% | -9.9% |
| Service provided by landlord | 69.9% | -8.4% |
| Repairs and maintenance | 63.1% | -7.2% |
| Neighbourhood as a place to live | 69.6% | -5.4% |
We were disappointed with the reduction in satisfaction expressed by the tenants who completed the survey. We are determined to improve our services to meet tenants needs and have therefore undertaken the following actions:
- put plans in place to carry out repairs satisfaction surveys after every repair so that we can see where we are doing well, where we need to do better and to get issues resolved for you as soon as possible. We know that a number of you have raised concerns about your repairs and we want to do better
- improved the availability of key information that you might need to know by creating a housing Instagram page and updating our Facebook page more regularly. Please follow us to keep up to date with information or ask us any questions
- we have worked hard to improve our repair response times. Average repair times have dropped from 12.36 days last year to 8.24 days in the first 5 months of 2024. We are also undertaking more repairs on the first visit to reduce disruption for tenants
- we have made significant improvements to our call answering service in repairs. At the start of this financial year the average wait was 12 minutes; this has now dropped to 2 minutes
- we are undertaking a full stock condition survey so that we can gain a deeper understanding of the future investment needs of your home as well as highlighting any urgent repairs which have not been raised with us. This will help to ensure that your homes are healthy and safe to live in
- following the Tenant Satisfaction Survey, our management team have picked up the phone to speak to 100 tenants as a follow-up and to gain a deeper understanding of any concerns raised. This has allowed us to act on what we have heard and make changes to the way we deliver services
We hope that the improvement we made will result in an improvement in our tenant satisfaction survey results this year and we encourage as many of you as possible to complete the questionnaire.