Housing Engagement Strategy: we think forward
We think forward by improving our services by asking you for your feedback and using it to make our services better. We'll drive service improvements by asking you about issues that directly affect you.
We'll improve the way we feed back to you about how we have used your views. In addition, we'll make sure your views and feedback are recorded and considered.
We'll achieve this by:
- adopting and embedding Our Housing Charter to give staff clear direction and you clear expectations
- using data and forecasting to inform our investment in our properties and services
- developing our performance framework and make this widely available to increase accountability
- carrying out effective and meaningful consultation and work with partners and other stakeholders while sharing best practice
- piloting new support roles to help you with extra support needs
- asking you to complete a survey when you have received services for example, a repair or home improvement
- monitoring services to ensure the improvements are effective
- collecting, analysing and considering all feedback to identify areas of improvement
- telling you how your feedback has improved our services through Open Door, our Tenant and Leasehold Annual Plan and our website
We'll measure this by:
- noting the levels of satisfaction with Housing Services that is given in surveys and other feedback
- producing and publishing our performance data
- embedding engagement in our culture and practice
- reviewing case studies, monitor complaints and compliments
Also see
Housing Equalities and Engagement Facilitator
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