Housing Engagement Strategy 2024 to 2027

We work and engage effectively and imaginatively with the community.

We'll achieve this by:

• Ensuring this Engagement Action Plan is reviewed and implemented.
• Engagement Action Plan to be reviewed in Autumn 2025.

• Involving you in the development of Home Improvement contracts.
• When the contract is due to be renewed.

• Refreshing the Tenant Satisfaction Survey in line with the Social Housing Regulation Act requirements.
• Tenant Satisfaction Survey to be sent in Autumn 2024. The survey will be reviewed prior to sending.

• Reviewing your use of Open Housing customer portal.
• We will promote Open Housing through Open Door.

• Increasing use of social media.
• Create interesting, informative posts, to be promoted through Open Door.

• Increasing the number of estate walkabouts that are undertaken and review the success of these as a method of engaging with you.
• 2 pilot estate walkabouts have been undertaken, with a plan being produced to roll these out across the city.

We'll measure progress by:

• Finding out the satisfaction with major work programmes.
• Data to be collected monthly.

• Looking at response rates to satisfaction surveys.
• Data to be collected monthly.

• Measuring greater take up and use of Open Housing customer portal.
• The baseline figure, taken in August 2024, was 3,297.

• Measuring the number of followers, comments and use of different social media platforms.
• The baseline figures taken in August 2024, were 610 Facebook followers and 26 Instagram followers.

Also see

• Tenant and leaseholder annual report
• Resident and tenant involvement
• Tenant Scrutiny Panel