Housing Engagement Strategy: we think together
We ensure staff and our residents work together to help shape and improve future services.
We'll identify and break barriers that might stop you becoming involved and will be flexible in our approach.
We'll achieve this by:
- meeting you at tenant scrutiny and performance panels and improve and shape services together
- holding staff meetings to discuss new ways of working to bring efficiencies and benefits to you
- making sure front-line staff have an understanding and consistent approach to engagement so they can be more effective
- improving the information about the opportunities to be involved and the support available
- taking opportunities to meet tenants through events and activities for example, exhibitions and open days
We'll measure progress by:
- measuring attendance at and contributions to residents meeting and sessions
- improvements to services through the ‘you said we did’ programme
Also see
Housing Equalities and Engagement Facilitator
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